PRIVACY POLICY AND TERMS OF USE
Treviño Residential & Commercial (“TRC”)
Effective Date: July 2025

 

Trevino Residential & Commercial (TRC)  will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”,

 

“Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Trevino Residential & Commercial (TRC)  at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

 

 

1. INTRODUCTION
Treviño Residential & Commercial (“TRC”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using this Website, you agree to the terms of this Policy. If you do not agree, do not use the Website. We reserve the right to modify this Policy at any time. Your continued use of the Website after changes are made constitutes your acceptance of those changes.

 

2. SCOPE
This Policy applies to information we collect:

  • On this Website.

  • In email, text, and other electronic communications between you and the Website.

  • Through mobile and desktop applications provided by TRC.

  • When you interact with our advertising and applications on third-party websites and services.

This Policy does not apply to information collected by:

  • TRC offline or through other means.

  • Any third party, including affiliates and subsidiaries, through websites, applications, or content not controlled by TRC.

3. CHILDREN UNDER THE AGE OF 13
This Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete it.

4. INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, including:

  • Personally identifiable information (“PII”), such as name, postal address, email address, and phone number.

  • Non-personal information, such as browser type, operating system, IP address, and browsing behavior.

  • Information you provide through forms, emails, surveys, and other communications.

5. HOW WE COLLECT INFORMATION
Information is collected:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the Website using cookies, web beacons, and similar tracking technologies.

  • From third-party sources such as advertising and marketing partners.

6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and other tracking technologies to enhance user experience, analyze Website usage, and deliver personalized content. Users can manage cookie preferences through their browser settings.

7. HOW WE USE YOUR INFORMATION
We use collected information to:

  • Present the Website and its content.

  • Provide services and customer support.

  • Notify you about changes or updates.

  • Send service confirmations, reminders, and marketing messages (if opted in).

  • Improve our Website and marketing strategies.

  • Comply with legal obligations.

8. DISCLOSURE OF YOUR INFORMATION
We may disclose information:

  • To service providers and vendors supporting our operations under confidentiality agreements.

  • To comply with legal obligations or enforce our rights.

  • In connection with a merger, sale, or asset transfer.

  • With your consent or as otherwise disclosed when you provide the information.

We do not sell personal information to third parties.

9. TEXT MESSAGING POLICY
By providing your mobile number, you consent to receive SMS communications from TRC, including appointment updates and promotional messages. Message and data rates may apply. Message frequency varies.

  • Reply STOP to unsubscribe.

  • Reply HELP for assistance.

  • Verbal opt-ins may be collected in-person or over the phone.

10. TEXAS PRIVACY RIGHTS
Under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, Texas residents have the right to:

  • Know what personal information is being collected.

  • Access and obtain a copy of their data.

  • Request correction or deletion of their data.

  • Opt out of the sale or targeted advertising using their personal information.

TRC honors these rights and will respond to verified requests within 45 days. Requests can be submitted by contacting info@trevinorepairs.com or using our Website contact form.

11. DATA SECURITY
We implement reasonable security measures to protect personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

12. ACCESSING AND CORRECTING YOUR INFORMATION
You may request access to, correction, or deletion of your personal information by contacting us at info@trevinorepairs.com. We may not accommodate a request if it violates legal obligations or causes inaccuracies.

13. CHANGES TO THIS POLICY
We may update this Policy periodically. Updates will be posted on this page. The date the policy was last revised is identified at the top.

14. CONTACT INFORMATION
For questions about this Policy, contact: Treviño Residential & Commercial (TRC)
Mission, TX
info@trevinorepairs.com
(956) 625-9034

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